Summary of Position

Provide friendly, timely, responsive, welcoming service to create an exceptional dining experience for all of our guests. A server’s primary goal is to show our guests a unique and excellent experience to ensure their return.

Duties and Responsibilities

Service:

• Be able to explain the cidery's concept and practices to customers.

• Maintain a constant understanding of the most up to date food and beverage menus as well as any and all specials.

• Welcome and greet guests promptly upon their arrival.

• Inform guests of specials and pertinent menu changes.

• Be able to make informed recommendations when needed.

• Record all orders accurately and immediately in the POS after their receipt.

• Run food and beverages regardless as to whether they belong to your personal table or not.

• Monitor guests throughout the meal, check in frequently (but not too frequently), respond promptly and courteously to any requests.

• Prepare guest checks, accept payment, process credit cards and charges and get change if applicable.

• Thank guests for their visit and invite them to return.

• Be ready and willing to assist fellow servers, bartenders, hosts, bussers, etc. as situations arise.

Maintenance:

• Thoroughly complete daily stocking

• Keep clutter down in the server station and maintain a clean, attractive, and efficient work space.

• Assist in restocking and replenishment of dry goods, coffee, etc.

• Perform opening and closing duties thoroughly and efficiently before and after service.

• Complete side work before/after service as time allows.

Coordinate with Other Servers to:

• Complete weekly cleaning duties

• Ensure teamwork is of the utmost priority.

Miscellaneous:

• Report all equipment problems and bar maintenance issues to the restaurant manager.

• Be prepared to fill in where needed to ensure smooth and efficient operation of the restaurant i.e., bussing tables, answering the phone, greeting guests at the door, etc.

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